Arrival to Your Massage, Reiki, Assisted Stretch or Private Yoga Appointment

Please arrive for your appointment 10 minutes prior to the scheduled starting time. This allows you the time to change, if necessary, get settled and prepare for the service. All treatment sessions have a specific time schedule and on time arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule, and the original treatment time may be charged.

Cancellation Policy and Fees

Your therapy times are reserved exclusively for you. We value your business and ask that you respect our scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellations with less than 24 hours of notice are subject to a cancellation fee of $50. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, our therapists not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and may have traveled to the office specifically for your service.

Late Arrival Policy

All treatment sessions have a specific time schedule therefore we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee of $50 will be charged.

No Show Policy

At Awaken Align Yoga, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling an appointment. However, we ask that you call or email if you cannot keep your appointment. Clients who miss their appointments without giving any prior notification may be charged in full for the scheduled service.

Informed Consent

Prior to each massage session, the treatment plan as well as goals for your service will be discussed with you.

Reservations

In order to help ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. Details of our cancellation policy are provided below.

*Please notify us of any allergies or sensitivities to aromas or ingredients when you schedule your appointment and we will do our best to accommodate you.

Scope of Practice

Massage Therapy and Assisted Stretch are professions in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.

We do not diagnose or prescribe for medical conditions. Our therapist may refer you to a medical doctor for diagnosis or treatment. Our services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment.

Respect for Client Needs and Boundaries (Massage)

The client may choose to leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time.

The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.

Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.

Confidentiality and Conversation

We treat all client visits and conditions as confidential. As such, we will not discuss your visit with anybody outside of our staff without your express permission.

You may choose to talk not talk during the massage. Conversation will be guided by the client’s direction.

Existing and New Medical Conditions

It is the responsibility of the client to keep the your therapist informed of any medical treatment currently being taken or any changes in health conditions or concerns.

Our Teachers and Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.

If you have any questions on the above information, please direct them to the Awaken Align Yoga at (443) 280-3522 or email us at AwakenAlignYoga@gmail.com.